Welcome to Optical Illusion Studios (the “Website”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from our online store. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

Return Policy

If you are not completely satisfied with your order, you can return eligible items under the conditions outlined below.

Standard Return Policy

  • Return Period: You may return your item within 14 days of purchase or within 5 days of confirmed delivery, whichever is later.
  • Return Shipping: The buyer is responsible for the return shipping costs.
  • Return Authorization: You must email [email protected] to request a return authorization before returning any items.
  • Condition of Returned Items: Restocking fees are waived provided the product is returned in new or like-new condition.

Returns Due to Damage

  • Reporting Damage: If you receive a damaged item, you must email [email protected] within 3 days of confirmed receipt.
  • Required Documentation: Please provide photos of the unopened package condition and photos showing the damage to the items inside.

Restocking Fees

A 15% restocking fee will be applied in the following cases:

  • Items returned without prior written approval, including “Return to Sender” orders.
  • Damaged items reported after 3 days of confirmed receipt.
  • Items returned damaged without prior disclosure of the damage as specified above.
  • Items damaged during return shipment.

Non-Refundable Items

The following items are not eligible for refund:

  • Digital items.
  • Sale and clearance items (this does not include coupon discounts applied at checkout).
  • Items returned for any reason after 14 days of purchase or 5 days of confirmed delivery, whichever is later.
  • 1 of 1 items (e.g., graded comic books, “one of a kind” items, etc.).

How to Request a Return

  1. Contact Us: Email [email protected] with your order number and reason for return.
  2. Authorization: Await a return authorization email from our customer service team.
  3. Prepare Your Return: Ensure the item is securely packaged to prevent damage during shipment. Include all original packaging and accessories related to the item being returned.
  4. Ship the Item: Use a trackable shipping method to send the item back to us. Retain your shipping receipt for your records.
    • Ship To: PO Box 2684, Land O Lakes, FL 34639

Refund Processing

Once we receive your returned item and inspect its condition, we will process your refund within 3 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable.

Privacy Policy

Introduction

This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and make purchases from our online store.

Payment Information

All payments made through our website are processed by Stripe, Inc. We do not collect, store, or handle any payment information. Your payment information is subject to Stripe, Inc.’s terms and conditions and privacy policy. Please review their policies to understand how your payment information is managed.

Personal Information We Collect

We collect the following personal information when you use our website:

  • Name
  • Address
  • Phone Number
  • Email Address

How We Use Your Information

The personal information we collect is used solely for the following purposes:

  • Processing Orders: To fulfill your orders and deliver products to you.
  • Customer Service: To provide support and respond to your inquiries.
  • Communication: To send order updates, promotional materials, and other relevant information (you may opt-out of promotional communications at any time).

Confidentiality and Security

  • Confidentiality: We will keep your personal information confidential and will not sell, share, or distribute it to anyone under any circumstances.
  • Security Measures: We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Limitation of Liability

While we strive to protect your personal information, you agree to hold John T. Lamont, II, and his brands and companies, harmless for any theft, hacks, or other illegal activity conducted against the company and its network infrastructure, whether internal or external.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Other Terms and Conditions

1. Use of the Website

  • Eligibility: You must be at least 18 years old to use this Website. By using this Website, you represent and warrant that you are at least 18 years old.
  • Account: You may need to create an account to access certain features of the Website. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
  • Prohibited Uses: You agree not to use the Website for any unlawful purpose or in any way that might harm, damage, or disparage any other party.

2. Purchases

  • Order Acceptance: All orders placed through the Website are subject to our acceptance. We may require verification or additional information before accepting any order.
  • Pricing and Availability: All prices are subject to change without notice. We cannot guarantee that all items are in stock at all times.
  • Payment: You agree to pay all charges incurred by you or any users of your account and credit card or other payment method at the prices in effect when such charges are incurred.

3. Shipping and Returns

  • Shipping: Most orders will ship within 2 business days.
    • Delays: If there are shipping delays, such as for backordered items, customer service will inform the customer within 2 business days proving an estimated shipping date. Delayed orders can be canceled for a full refund at anytime up until a shipping label is created.
    • Domestic Orders: Unless specified otherwise during checkout, domestic orders are shipped via the United States Postal Service.
    • International Orders: International orders are shipped via FedEx Corporation and are subject to their terms and conditions. We are not responsible for shipping delays, lost packages, customs errors, or returns.
  • Returns: Please refer to our Return Policy for information on returns and exchanges.

4. Intellectual Property

  • Ownership: All content on this Website, including text, graphics, logos, icons, images, audio clips, video clips, and software, is the property of John T. Lamont, II, or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
  • License: We grant you a limited, revocable, non-transferable, and non-exclusive license to access and make personal use of the Website. This license does not include any resale or commercial use of the Website or its contents.

5. Limitation of Liability

To the fullest extent permitted by law, John T. Lamont, II, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use of or inability to use the Website;
  • Any unauthorized access to or use of our servers and/or any personal information stored therein;
  • Any interruption or cessation of transmission to or from the Website;
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Website by any third party;
  • Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the Website.

6. Indemnification

You agree to defend, indemnify, and hold harmless John T. Lamont, II, its officers, directors, employees, agents, licensors, and suppliers from and against any claims, actions, or demands, liabilities, and settlements, including, without limitation, reasonable legal and accounting fees, arising out of or resulting from your use of the Website, your violation of these Terms, or your violation of any rights of another.

7. Do Not Reverse Engineer

You agree not to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Website or any part thereof, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. You agree to submit to the personal jurisdiction of the local, state, and federal courts located in Pasco County, Florida, the United States of America, for the purpose of litigating all such claims or disputes.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Your continued use of the Website following any changes signifies your acceptance of the new Terms. It is your responsibility to review these Terms periodically for any updates or changes.

10. Contact Information

If you have any questions about these Terms, please contact us at: [email protected].